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Retro Player

1How do I install Retropie?
A full guide can be found here.
2Are there any games on the Retro Player?
We do not provide any software or games with the Retro Player. It comes with an empty SD card on which you can install Retropie and add your own games. Click here for instructions on how to get started.
3How do I add new consoles and games?
Detailed instructions can be found in the RetroPie Wiki.
4Does the Retro Player have a manual?
Yes it does, you can download it here or from the product page.
5Can I connect my own gamepads?
Yes, the Retro Player is compatible with all USB gamepads, just plug it in and map the controls through the settings menu that will pop up upon connecting.
6Do I need internet?
The Retro Player does not need an internet connection to work. However, if you would like to update the software or add new emulators an internet connection is required.
7Why doesn't my analog stick work on the Wireless Analog Gamepad?
Press the "HOME" button on your gamepad to switch between analog modes. When you see 2 red lights on the gamepad you can use the analog stick in games.

Shipping

1Where do you ship?
We ship to the following countries:
- The Netherlands
- Belgium
- Germany
- Luxembourg

If your country is not listed please contact us for a shipping arrangement.
2Is shipping free?
Shipping for all orders over €150,- is free. For orders under €150,- we charge the following flat rate shipping fees:

Country Shipping cost
The Netherlands €3.95
Belgium €7.95
Germany €7.95
Luxembourg €7.95
3Can I track the delivery of my order?
Yes you can! When your order has been shipped you will receive an email with your track and trace code.
4With what carrier do you ship my order?
We send all our packages with PostNL.
5How long is the delivery time?
All orders are shipped from our warehouse within 4-7 working days. For an overview of delivery times per country after your order has been shipped please see the table below.

Country Delivery time
The Netherlands 1 day
Belgium 1-2 days
Germany 2-3 days
Luxembourg 4-6 days

Payment

1What payment methods do you accept?
We accept the following payment methods:
- PayPal
- Creditcard (Mastercard, Visa, American Express)
- iDeal
- Bancontact
- Mistercash
- Belfius Direct Net
- KBC/CBC
- Sofort Banking
2Is paying online secure?
All sensitive payment information on our website is protected with a Secure Sockets Layer (SSL) so that all your information is protected. The SSL can be verified with the green padlock in the address bar of your browser.

Orders & returns

1How can I return a product?
If you are not satisfied with your product, we offer a 14-day money back guarantee! Contact us with your order information and we will get you sorted.
2I have received a faulty or defect item, what can I do?
If you have any problems with the products you’ve received make sure to contact us! Please provide us with your order number so we can help you as soon as possible.

More questions?

Can't find the question you're looking for? Contact us! We're more than happy to help!
Contact us

Business information

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The Retro Player
Coorninglaan 20
66052GE Druten, The Netherlands

KVK: 65254457

Contact

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Questions? Contact us!

Email: info@theretroplayer.com
Messenger: The Retro Player Facebook

About us

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With a passion for games and a love for nostalgia we strive to create the best retro gaming experience possible. With The Retro Player everyone can easily relive the good old days exactly the way we remember them!
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